page www.deals.com cannot be accessed - Error 500

Versions / Builds Affected

All versions

Status

Resolved

TT / JIRAID

2463

How to Identify

When trying to access page www.deals.com the page cannot be displayed. The browser will show an Error 500 The problem seems to be related to some header validations made on the server. The GFI Proxy sets the X-FORWARDED-FOR and Via HTTP headers on requests, these might cause the issues on the server. You can deactivate these header modifications if you edit ProxyConfig.xml file and set SetProxyHTTPHeaders node to false. Browse to ...\GFI\Webmonitor\Data Make a backup of ProxyConfig.xml and save it in another folder Open the file and search for: SetProxyHTTPHeaders set it to false. Restart the GFI Proxy service ATTENTION! If you disable the X-FORWARDED-FOR header, WebMonitor will not know the source IP address of the original client. This means that accessing the WebMonitor configuration interface remotely (ex via 1.1.1.1) will not be working anymore!! The configuration interface will only be accessed directly on the server using http://127.0.0.1:1007

Workaround / Fix Details

Apply the work around above. Warn the user about the fact that it will broke remote access.

Required Actions

Attach the article and close the case if that solves the issue. It cannot be permanently fix because it breaks Remote Access. User must choose between remote access and been able to access www.deals.com