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Error: "Failed to delete old path" When Updating the WebGrade Database

Author: Luis Fernandes

Overview

This article addresses an issue where the update of the WebGrade database fails, and the below error message is displayed in the UI (user interface):

WebGrade Database last updated on: Failed: Failed to delete old path(5)|D:\Program Files\GFI\WebMonitor\UrlSB\|. Next update check: 2011-07-14 11:55" In the WebMonSrvLog.txt log: 2011-07-15,09:38:48,092,#00001ca4,"ERROR","WMonSrv","Failed to delete file:D:\Program Files\GFI\WebMonitor\UrlSB\msvcm80.dll GetLastError:00000005" 2011-07-15,09:38:48,092,#00001ca4,"ERROR","WMonSrv"," EmptyDirectory error.Failed to delete old path(5)|D:\Program Files\GFI\WebMonitor\UrlSB\|." 2011-07-15,09:38:48,092,#00001ca4,"ERROR","WMonSrv"," Error: Failed to copy new WebGrade files Error:77.

Environment

GFI WebMonitor build 20110511

Resolution

To resolve this issue:

  1. Check the URLSA and URLSB directory for files with the read-only flag set. Typically, you will find three read-only msvc*80.dlls files left in the directory of the error message.
  2. Remove the read-only attribute for all files in URLSA and URLSB.

Confirmation

After removing the read-only attributes for all files in URLSA and URLSB, the update of the WebGrade database will no longer fail.