Versions / Builds Affected
WebMonitor 2012 build 20120305Status
ResolvedProblem Summary
When using a Unified Protection license key without Kaspersky, the message displayed near Kaspersky in the Auto-Update page is:
"Feature not available - please upgrade to GFI WebMonitor - Unified Protection to enable"TT / JIRAID
14How to Identify
Customer has a Unified Protection license key, but has not purchased the Kaspersky add-on.Workaround / Fix Details
This is only a cosmetic issue. Patch to fix the message can be downloaded from:
http://ftp.gfisoftware.com/patches/WEBMON2012/20120305/WM2012_PATCH_20120418_01.zip
Upgrade customer to a supported version GFI WebMonitor 2013 or 2015Required Actions
1. Explain to customer that this is only a cosmetic error, license key is Unified Protection but Kaspersky add-on is not included
2. Gather logs and escalate, If customer is on the latest build 2015.
3. Attach this article to the case