Versions / Builds Affected
2015Status
ResolvedProblem Summary
Dropbox does not work with integrated authentication: According to our research Dropbox client does not work in environments that use a proxy with NTLM authenticationTT / JIRAID
2284How to Identify
When the GFI WebMonitor Proxy tries to use NTLM authentication, the Dropbox application will not be able to work. User will receive a message that there is no Internet connection.
It will continue working normally via the web browsing.
According to our research Dropbox client does not work in environments that use a proxy with NTLM authentication
(please see https://www.dropbox.com/help/22).Workaround / Fix Details
- Edit proxyconfig.xml within the Data folder
- Locate:
- Replace it like in the example below
Example:
dropbox.com
*.dropbox.com
- Save the xml and restart the GFI WebMonitor servicesRequired Actions
1. Offer the work around above
2. Attach the article