Versions / Builds Affected2015
Problem SummaryDropbox does not work with integrated authentication: According to our research Dropbox client does not work in environments that use a proxy with NTLM authentication
TT / JIRAID2284
How to IdentifyWhen the GFI WebMonitor Proxy tries to use NTLM authentication, the Dropbox application will not be able to work. User will receive a message that there is no Internet connection.
It will continue working normally via the web browsing.
According to our research Dropbox client does not work in environments that use a proxy with NTLM authentication
(please see https://www.dropbox.com/help/22).
Workaround / Fix Details- Edit proxyconfig.xml within the Data folder
- Replace it like in the example below
- Save the xml and restart the GFI WebMonitor services
Required Actions1. Offer the work around above
2. Attach the article