Files get corrupted when downloaded with GFI WebMonitor 2015

Versions / Builds Affected

WebMonitor 2015 - all builds

Status

Open

Problem Summary

Files get corrupted when download with GFI Webmonitor 2015

How to Identify

Files get corrupted when download with GFI Webmonitor 2015 Check the license key of the client with KeysAdmin: If the key shows: WebFiltering Edition: Yes and WebSecurity Edition: No Like in the example below it may be the cause Product: GFI WebMonitor 2015 (Standalone Proxy) Number of users: XX Purchase date: XXXX-09-11 Expiry date: XXXX-09-11 Software Maintenance Agreement: Yes BitDefender anti-virus engine: No Kaspersky anti-virus engine: No VIPRE anti-virus engine: No Report Center: No WebFiltering Edition: Yes WebSecurity Edition: No Not For Resale version: No If client has both edition set to yes, proceed troubleshooting as usual gathering logs and a wireshark from the client.

Workaround / Fix Details

1. Disable All policies that have AV scanning enabled or 2. Contact customer and ask to issue a new license for the client that is for Unified Protection, but has the AV flags disabled

Required Actions

Apply one of the work around above