Reports are showing Server Error in '/' Application

Versions / Builds Affected

2015

Status

Resolved

Problem Summary

When running reports, the customer is getting the error below: Server Error in '/' Application.

TT / JIRAID

2229

How to Identify

When running reports, the customer is getting the error below: Server Error in '/' Application. -------------------------------------------------------------------------------- Value cannot be null. Parameter name: value Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.ArgumentNullException: Value cannot be null. Parameter name: value Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. It is happening to all reports client is using Internet Explorer 10

Workaround / Fix Details

Update Internet Explorer to version 11 user another browser like Chrome Make sure all patches are installed

Required Actions

Suggest the work around and attach the article to the case Escalate if the work around will not solve the issue