Overview
This article addresses an issue where you are unable to select the desired file format, e.g., pdf, xls, doc when exporting a report in GFI WebMonitor.
Environment
- GFI WebMonitor
- Microsoft Windows Server 2008 or higher
- Microsoft's Internet Explorer
Root Cause
Microsoft's Internet Explorer Enhanced Security Configuration is enabled on the server, which prevents the file box from being selected.
Resolution
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Open Microsoft Windows Server Manager.
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Select the Server Manager (
%servername%) on the left menu. -
On the right pane, under Microsoft Security Information, click Configure IE ESC and turn it off for both Administrators and Users.
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Close and reopen Microsoft Internet Explorer, browse to the report, and export the file.
Confirmation
You are now able to select the desired file format when exporting a report in GFI WebMonitor.